Avant

• Handling inbound/outbound calls in a timely manner• Answering customer emails in a timely manner.• Contacting customers with balances and negotiate payment terms and schedules• Minimizing objections for payment and suggesting available customer-friendly payment options• Accepting payments over the phone• Negotiating extended payment plans and the best course of action for customers seeking to avoid further debts• Using software to keep detailed notes regarding conversations with customers and outcomes• Offering customers several payment options and arranging for the prompt repayment of balances• Identifying and escalating issues to supervisors• Working with a team while adhering to individual metrics• Asking probing questions and diffusing tense situations• Identifying and communicating process improvement opportunities• Effectively communicating (written and verbal) with team members and customers• Maintaining a high degree of product knowledge and service expertise• Following call center “scripts” when handling different topics