Citrix

Lead and manage a team of Instructional Designers, Certification Specialists, and Project Managers who build technical training content for customers, partners, and employees. •Lead the development of adoption-based content, aligning with Product Managers, Product Marketing, and Supportability teams, to create training that drives support case deflection and improves the customer experience by reducing implementation barriers. •Drive process governance across Services Enablement to ensure consistent, accurate, and quality training content that aligns with Citrix brand guidelines. •Develop and manage a crowdsourcing model to drive consistency across Citrix content developers and increase the reuse ratio of content across the business. •Align with the Customer Success leadership team to plan the content development roadmap and ensure alignment with key business initiatives.