Dashbase

Realtime communications services are notoriously hard to operate. The challenge is accelerating rapidly due to #workfromanywhere, COVID-19, and high demand for new functionality based on voice, video, and chat. Communications Service Providers struggle to maintain quality and uptime SLAs while adding new functionality and scaling existing customers. Dashbase enables providers to achieve great customer experience by simplifying communications diagnostics. With Dashbase, many more people across Support, Ops, and Eng can quickly troubleshoot communications issues. Expert-level issues get resolved faster. And all data can be kept historically so you never have to ask customer to reproduce errors again.