Events.com

Active in the hand off of new clients from sales. Supports new business onboarding, in one on one approach and via webinars. Acts as the first point of contact for technical issues. Collaborates on the creation of one to many communication. Analyzes user data and feedback for usage patterns. Leads projects on support resources and internal onboarding processes. Trains and mentors team members, oversees financial processes, and troubleshoots unique setups. Tests new features, works closely with engineering providing client and user feedback. Coordinates on best case usages and ensures new features fit the scope of the product. Continues providing the foundation of the customer success support role. Show less