FarmLogs

- Conduct 1-on-1 onboarding sessions with new customers to prepare them for success with Bushel - Nurture Client relationships on an ongoing basis via email, phone and virtual meetings - Build value-based relationships with customers and help continually map their needs to Bushel solution - Own relationship with assigned clients, including: increasing adoption, ensuring retention, and satisfaction. - Conduct quarterly customer health-checks and review customer health scores with… - Conduct 1-on-1 onboarding sessions with new customers to prepare them for success with Bushel - Nurture Client relationships on an ongoing basis via email, phone and virtual meetings - Build value-based relationships with customers and help continually map their needs to Bushel solution - Own relationship with assigned clients, including: increasing adoption, ensuring retention, and satisfaction. - Conduct quarterly customer health-checks and review customer health scores with an emphasis on customers’ overall success with Bushel platform. - Work with clients, when necessary, to establish critical goals, or other KPI’s and aid each customer in achieving their goals. - Work to identify and/or develop upsell/expansion opportunities - Advocate customer needs/issues cross-departmentally - Facilitate and resolve account escalations - Monitor and increase retention and expansion at all account levels - Collaborate with internal teams to drive forward team and company goals - Consistently improve processes in conjunction with the Marketing team and other assigned teams