GoDaddy

Manage a team of Creative Specialists who owns the fulfillment of on-demand content for GoDaddy Social;Maximize work quality and scalability and ensure the efficient function of the team through people management, metric-driven process innovation, and product feedback;Achieve service level agreement (SLA) targets;Maintain accountability for the team’s progress and results against expectations for various team-wide initiatives;Deliver quality assurance and employee development on an individual and team basis;Provide direct reports with ongoing feedback regarding results, customer service quality, and compliance with team and company best practices;Effectively communicate with cross-department leadership to execute on customer needs; Effectively synthesize and communicate the team’s needs to leadership, and collaborate across functions to quickly develop and implement solutions to those needs;Communicate process and product changes to the team and coach through transitions;Assist in the recruiting and training of Creative Specialists for the Events & Promotions team. Show less