Gojek Xcelerate

Responsible for developing and maintaining effective relationships with customers •Handling general customer complaints, identifying problems and taking appropriate corrective action, thereby increasing client retention ratio significantly.•Resolving and managing an average of 100 inquiries a day.•Increase positive feedback by 30% during the year 2021 by responding quickly to customer concerns.•Ability to work under pressure of high standards and strict deadlines.•Work independently and autonomously when required as well as communicating across teams to ensure all aspects of customer service and care is provided.