GP Strategies Corporation

As a Retail Experience Coach representing Hyundai, my role is to provide comprehensive training and guidance to dealerships to ensure that their customers receive the best possible experience. This includes working closely with dealership staff to improve their understanding of Hyundai's products and services, as well as coaching them on how to provide exceptional customer service.I am responsible for conducting on-site visits to dealerships and delivering engaging training sessions that cover a range of topics, including sales techniques, customer engagement, and product knowledge. I also work with dealerships to identify areas for improvement and provide recommendations on how to enhance their overall performance.In addition to coaching dealership staff, I am also responsible for building and maintaining strong relationships with key stakeholders within the Hyundai organization. This includes working closely with regional and national teams to ensure that all training materials and programs align with Hyundai's overall strategy and objectives.Overall, my goal is to help dealerships deliver a world-class retail experience to their customers, while also driving sales and increasing brand loyalty for Hyundai. Show less