InsightSquared (acquired by Mediafly)

● Manage client transitions from legacy SQL solution to next generation AWS based platform with enhanced Machine Learning and robust analytics solutions; successfully helped clients to change process and adopt new solutions through effective consultation and training during platform implementation process.● Responsible for customer retention (ARR) and proactive relationship management through periodic outreach and Quarterly Business Reviews.● Perform direct outreach on negative client… Afișați mai multe ● Manage client transitions from legacy SQL solution to next generation AWS based platform with enhanced Machine Learning and robust analytics solutions; successfully helped clients to change process and adopt new solutions through effective consultation and training during platform implementation process.● Responsible for customer retention (ARR) and proactive relationship management through periodic outreach and Quarterly Business Reviews.● Perform direct outreach on negative client NPS scores to garner product feedback, points of improvement and to foster trust and transparency with clients.● Drive account penetration and upsells opportunities through deep knowledge of client’s business operations and revenue tracking needs. ● Track increases and decreases in client usage and proactively create account plans to reengage the team and/or provide additional training opportunities. ● Manage customer interactions with Tech Support team to ensure best results and productive communication.● Responsible for negotiating contract pricing and terms for single and multi-year contracts.● Assist in the resolution of billing discrepancies and disputes; focus on loss prevention and timely resolution of issues.● Provide active feedback to internal Product team from the marketplace as the new platform solution continues to develop and change. Afișează mai puține