LiveTiles

-Understanding, maintaining and executing customer needs across the customer lifecycle. -Continuously maintain and develop relationships that lead to account longevity and growth. -Orchestrate overall relationship with assigned customers. -At time assist in troubleshooting problems and or concerns customers have with their products or the products function.-Connecting the right people to the right information for the job and ensuring any issues or concerns that are encountered can be mitigated and resolved, with escalations if required. -Build Customer Success Plans to establish goals to help customers achieve them. -"Measure and monitor customer’s achievement" using KPI's, reporting, and other opportunities to the APAC Leadership Team.-Establish regular cadence with customers. -Maintain current technical and functional knowledge of our products, solutions and future roadmap. -"Provide weekly progress reporting, strategic insights, and escalation of issues as needed"