Luno

- Designed, built and implemented an NLP model to classify net promoter score comments by topic and sentiment. This provides a historic view of customer feedback and automates time spent analysing comments weekly.- Designed and implemented multiple A/B experiments to enhance product discoverability and develop data-driven insights.- Identified new user segments through exploratory data analysis to expand savings wallet offerings to hundreds of thousands of customers.- Enhanced event tracking through an audit of our information architecture. Designed and implemented gaps in our event tracking coverage.