MCI Internet

As a Solutions Manager I lead my team while helping to solve customer concerns. I assist the team with training and mentoring to deliver outstanding customer service. I identify skill gaps, then build and implement development plans to help the team meet and exceed sales metrics and quota assignments. I am also responsible for running store operations such as: Analyzing staffing needsReporting financial and sales dataWorking with Facilities/Network/IT as needed to ensure store up-time and functionalityMonitoring inventory Maintaining device securityLeading store merchandising and planogram compliance in accordance with company expectations.