Open Raven

• Was responsible for onboarding and operationalization of data security products for customer accounts• Partnered with sales and engineering teams to improve product features and customer experience within the product• Was responsible for testing new product releases to ensure optimal customer experience• Worked closely with the customer points of contact to uncover business needs and issues• Worked with customer points of contact and internal engineering team members to report and resolve issue, feature request, and bug tickets• Monitored utilization and adoption to better provide recommendations based on customer needs• Participated in bi-weekly reports on customer health, actions, and renewals Show less